Are your products real gold?
All of our Gold or Rose Gold pieces are plated in 18k Gold or 18k Rose Gold. We source only the finest metals for all of our jewelry pieces. The base is made from 316L stainless steel, unless otherwise stated on our product pages.
Our stainless steel based jewelry is tarnish and water resistant. Our items are hypoallergenic and made to stand the test of time. They will never fade, rust, tarnish, corrode, or get stains.
How can I clean my jewelry?
Our stainless steel based jewelry is tarnish and water resistant, meaning caring for your pieces is simple. Avoid contact with strong chemicals and cleaning agents (detergent, bleach, perfume) as these solutions may damage the layer of gold or silver plating and will cause tarnishing or discoloration.
Keep your jewelry pristine and clean by wiping them down with a scratch-free cloth for a smudge-free shine.
All pieces are delivered in a Mint & Lily box that is perfect for storing your pieces safely or gifting.
Can I send jewelry as a gift?
Can I add a note or gift wrapping?
Right now, we do not offer any sort of gift wrapping or personalized notes on orders. We’re hoping to offer this later in the year so join our mailing list and we’ll let you know when we launch new items and options!
Will the cost of the items be included in the shipment?
No, we never including cost, receipts or any kind of pricing in our packages so you can still send an order as a gift!
What does the Lifetime Happiness Guarantee cover?
You deserve the finest quality jewelry and service, that’s why we offer a 100% lifetime guarantee for all of our pieces and accessories. We stand behind our craftsmanship and materials so we are confident that they will last a lifetime. If our product quality does not meet your expectations, we want to make it right. Creating unique jewelry pieces that become timeless staples is our passion. Our lifetime guarantee and dedication to providing exceptional jewelry and customer service is a reflection of that.
Please note that this does not cover lost or stolen items.
Can I change or cancel my order?
Once an order has been placed, we are unable to cancel it or make any changes. Our team promptly processes orders to ensure your jewelry is delivered to you as quickly as possible.
If you have provided an incorrect shipping address or if you have any questions regarding your order’s status, please get in touch with our Customer Happiness Team right away. You can reach us by emailing support@mintandlily.com. While we will strive to accommodate your needs, we cannot guarantee changes can be made.